Terms and Conditions


Secure online shopping, all major credit cards processed via PayPal or Credit Card

To pay via PayPal or Credit Card In shopping cart select PayPal or Credit Card in payment method drop down box and proceed through checkout. More information on terms and conditions  

To pay via Telephone. In shopping cart select Telephone in payment method drop down box and proceed through checkout. Payments can be made by telephoning 01228 511303 during office hours (Monday to Friday, 9am till 5pm. Saturday 9am till 40pm.)



All prices include VAT where applicable at the current UK rate. Although customers from the Channel Islands do not have to pay VAT, we are unable to deduct it from the order so we will collect it and pass it on to Customs and Excise in the normal way.
VAT number 256 8402 47



We try to ensure that information on our websites is accurate, complete and up-to-date. In using our websites, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the website.


The layout of this website, the graphics used and the collection of contributions are copyrighted. The pages may only be copied for private use, changes may not be made and copies may not be distributed or used for public reproduction. Copying of information or data, especially the use of text, text passages, or pictures requires the prior agreement of Whiteheads. 28 Durdar Road. Carlisle. Cumberland. CA2 4SB.


The terms and conditions shall be governed by and constructed in accordance with the laws of England and we both irrevocably submit to the exclusive jurisdiction of the courts of England.


If any part of the terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of the terms and conditions.

Terms and Conditions Statement

By placing an order on whiteheads.biz, our online store you agree to be bound by the terms and conditions set out within the website. If you do not agree to be bound by these terms and conditions then you may not order any products from this site.

Cookie Policy

What are cookies?
This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  Whiteheads is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies.

Who sets the cookies?
The cookies stored on your computer or other device when you access this website are set by Whiteheads, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties.
Some cookies are set by or on behalf of Whiteheads and are necessary to enable customers to a make purchases on our website. 
Cookies may also be set by third parties who participate with us in affiliate marketing programmes. None of these third parties collect any personal data from which they would be able to identify individual customers.

What are cookies used for?
The main purposes for which cookies are used are:-
ekm_USERNAME – Temporary cookie generated to test if cookies are enabled on the visitor’s browser.
ekm_pp_USERNAME – Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section.
ekm_tmp_ORDERNUMBER – Stores a reference to the visitors order number after an order has been generated.
… all these cookies are ESSENTIAL and so are totally compliant with the cookie law.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting
For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.  If you only disable 3rd party cookies you will not be prevented from making purchases on this site.  If you disable all cookies you will be unable to complete a purchase on this site.


Description of Products

Each product purchased is sold subject to its product description. There may be additional specific conditions relating to a product including, without limitation, terms and conditions concerning warranties, aftersales service and guarantees. Product descriptions may be subject to change without notice.

Your Right to Cancel An Order

You are entitled to cancel this contract if you so wish. However, our aim is to supply goods from stock as soon as possible so it is likely that goods will already be on their way to you. If this is the case the following will apply:
If your purchases have already left Whiteheads please follow our returns policy. If items have not been despatched then we will cancel your order and credit back your card in full. Confirmation of this transaction will be sent to you.

For full details on our terms and conditions please contact us

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